Is your practice coordinator spending enough time educating prospective patients about their chosen procedure? By the time that patient is in your examination room, do they seem well informed or are they pelting you with basic questions? Perhaps the opposite is true. Your practice coordinator is spending so much time on her consults that she cannot do anything else and by the time you see the patient, you fully expect him to grab the scalpel and perform the procedure himself.
What about the rest of your staff? Is the receptionist checking her Facebook page while the office administrator drowns in a sea of paperwork? Are tasks getting delegated appropriately and fairly?
At MPS, we can perform time studies to make sure your staff use their time productively and keep the practice humming.